"WELL DONE IS BETTER THAN WELL SAID"

2017 - 2019

• Founded a successful consulting firm specializing in delivering cutting-edge technology solutions that enhance customer experience. Expertise encompasses project management, program management, IT portfolio management, strategic planning, governance, audit preparation, and interim CIO services.

• Successfully led the cloud migration of a $1.8B mortgage company's contact center, resulting in significant cost savings and improved operational efficiency.

• Revolutionized customer-facing technologies through the implementation of innovative solutions, including API integration, workforce optimization, and self-service options, leading to substantial reductions in handle time and FTE requirements.

• Enhanced global service management programs by establishing efficient service desk operations, resulting in a 10% decrease in resolution times.

• Recruited to assume a leadership role within the executive team, I was tasked with revitalizing the Information Technology department of First Choice Bank and First Choice Loan Services.

• Reporting directly to the CEO, I oversaw all facets of IT operations, encompassing information security, network infrastructure, application development, and support services.

• A key focus was to align IT strategy with the overarching business objectives. I spearheaded initiatives to modernize infrastructure, enhance cybersecurity posture, and streamline operations, resulting in significant cost reductions and improved service delivery.

• I championed a culture of innovation and continuous improvement, driving the successful implementation of key projects such as mobile banking and enhanced customer support platforms.

• Furthermore, I established a robust framework for disaster recovery and business continuity, ensuring the organization's resilience in the face of unforeseen events.

• My leadership resulted in a significant enhancement of the organization's technological capabilities, positioning it for sustained growth and success in a competitive market.

• Led global technology operations and transformation programs for a Fortune 500 Pharmaceutical company.

• Successfully modernized technology across 53 global manufacturing sites and data centers, three months ahead of schedule and within a $300 million budget.

• Led large, cross-functional global teams delivering complex solutions, leveraging Lean Six Sigma and ITIL methodologies.

• Managed offshore teams in Europe and Asia, ensuring alignment with global security standards and end-user satisfaction.

• Played a key role in new sales opportunities by guiding sales teams and customers on appropriate service offerings.

• Spearheaded the modernization and standardization of legacy IT infrastructure, enhancing network stability and enabling disaster recovery and future expansion.

• Led teams in deploying secure wireless connectivity across the entire university.

• Managed all aspects of university networking and telecommunications, including network operations, virtualization, IT support, project management, and security compliance.

• Developed and implemented IT governance policies and procedures, ensuring regulatory compliance.

• Established a robust disaster recovery strategy across all university units.

SENIOR PROGRAM MANAGER / VICE PRESIDENT
 
LEHMAN BROTHERS / BARCLAYS CAPITAL

• Led global technology teams delivering complex customer-facing solutions, with a strong focus on enhancing user experience and accelerating time-to-market.

• Successfully managed large-scale data center projects, including strategic planning, buildouts, and migrations, optimizing infrastructure for 1,000+ clients.

• Proven expertise in data center project management, risk mitigation, and financial management.

• Directed strategic client-facing technology programs with budgets exceeding $25 million.

• Accountable for core mortgage origination system programming and database administration.